How To Fix This Site can’t be Reached When Accessing

It started happening recently where the Chrome browser threw out this error message when I was trying to access Microsoft website.


This site can’t be reached unexpectedly closed the connection.

When I tried it on other browsers, including Edge, Firefox, or Safari, they all work fine. It even works in Incognito mode as well. So, it’s more like a cache or cookie related issue.

I went ahead and cleaned up the cached files in Chrome. And it didn’t help. Then I went in Chrome again and removed all the cookies as well. And it did the trick.


It looks like that this may occur on Chrome when you signed into Bing or Microsoft Account. The saved Microsoft Account cookies could be the one that prevents the Microsoft website from loading properly.

To clear browser data in Chrome

In case you didn’t know, here is how you can do it.

  1. Open Chrome, click the vertical 3-dot icon and choose Settings.
  2. Scroll down to the bottom of the Settings page and click Show advanced settings…
  3. Click the Clear browsing… data button under Privacy.
  4. And you will see the Clear browsing data box like above pops up.

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